SOCIAL AWARENESS AND EMPLOYEE RECOGNITION OF DEPOSIT MONEY BANKS IN RIVERS STATE

Abstract

This study investigated the influence of manager social awareness on employee recognition of deposit money banks in Rivers State. The study adopted the cross-sectional survey research design. Population of the study was 191 managers of 18 deposit money banks in Rivers State. The study is a census and data collected through the questionnaire instrument structured on a five-point scale validated by the Supervisors and two other experts. The Cronbach Alpha Coefficient was used to measure the reliability of the instrument at the least value of 0.72. The results are presented using both charts and contingency tables which illustrate the distributions and outcomes for the analysis: the demographic analysis addressed the result and distributions for the sample characteristics; Results revealed that manager social awareness influence trust, employee recognition and perceived organisational support of the deposit money banks in Rivers State. Conclusively, the study affirmed that adoption and development of emotional intelligence by managers of banks will contribute substantially towards enhanced or positive organisational climate. It was recommended, among other things, that bank managers endeavor to improve in their self-awareness and self-management skills to facilitate a positive climate where employees feel valued, receive essential support and get emotionally and psychologically energised to contribute their best towards the attainment of desired organisational outcomes.