VIRTUAL INTERFACING PROFICIENCY AND INFORMATION MANAGERS’ EFFECTIVENESS IN MONEY DEPOSIT BANKS IN RIVERS STATE

Abstract

Every bit of organizational process in Money Deposit Banks today thrives on digital information management. It is therefore, not surprising that Money Deposit Banks employ the services of various categories of Information Managers such as managers, secretaries attached to managers, system officers and customer service officers (Kahirol et al., 2017; Bollen & Emes, 2018). The term information managers refer to key officers in organization who are directly saddled with the responsibility of processing, storing, disseminating and securing data and information resources of an organization in order to achieve administrative success and organizational targets. The effectiveness of information managers in Money Deposit Banks plays a determining role in the efficient and effective delivery of banking services. Within the context of Money Deposit Banks, Information Manager Effectiveness refers to the extent to which managers and administrative assistants are able to achieve set goals in terms of ensuring the smooth and secure flow of information as well as ensure smooth customer service. Within the context of this study, Information Manager Effectiveness is measured using variables such as timely information
circulation, customer service delivery, and information security