Digital Literacy and Secretary’s Job Performance of Rivers State

Abstract

Secretaries play a crucial role in the operational success of real estate companies, particularly in a city like Port Harcourt, where the industry is rapidly growing. However, there has been a notable decline in secretaries' job performance in some real estate firms, attributed to issues such as low productivity, ineffective communication, and poor management of administrative tasks (Brown, 2020). Managers have expressed concerns over the increasing workload that secretaries face without adequate training or technological support, which affects their ability to efficiently handle document management, client communication, and scheduling (Smith, 2021). Additionally, the absence of structured reward systems and inadequate organizational support have further diminished their job satisfaction and overall performance (Adams, 2022). These performance-related issues have impeded the ability of real estate firms to maintain smooth operations, ultimately affecting business outcomes.