THE EFFECT OF INTER-MINISTERIAL COORDINATION’S ON SOCIAL SERVICE DELIVERY IN THE SELECTED MINISTRIES IN DELTA STATE

Authors

  • Prof. Kelly Bryan Ovie Ejumudo
  • Douglas T. M. O
  • Tobi Ejumudo

Keywords:

Inter-Ministerial Coordination, Social Service Delivery, Information Sharing, Timeliness, Commitment, Quality Service

Abstract

The study focuses on the effect of inter-ministerial coordination’s on social service delivery in the selected ministries in Delta State. Descriptive survey design was adopted in the study.  The research population comprises of the entire junior and the senior staff of Ministry of Women Affairs, Ministry of Commerce and Industry as well as the Ministry of Education (Basic and Secondary) in Delta State. The aggregate number of persons from which the study sample was drawn is estimated as 1050 staff. Sample size was determined using Taro Yamani sample size formula. To make up this subset, the approximate number was three hundred and sixteen (316). A stratified sampling technique was used to select the respondents. The data used was collected from primary and secondary sources with questionnaire as the primary research instrument. Findings revealed that the study revealed that team work has a significant effect on service quality and timeliness. The result also revealed that information sharing has influence on service quality and timeliness. It was equally found that commitment contributes significantly to service quality and timeliness. The study concludes that to enhance timeliness and service delivery, suggestions include providing training on time management techniques, implementing effective project management tools, and fostering a culture of accountability and proactive communication. The study recommends that the ministries should clearly define goals and objectives to ensure that team members have a shared understanding of their roles and responsibilities, encourage individual and collective accountability, where team members take ownership of their tasks and strive for excellence as well as recognize and reward exceptional performance to motivate and foster a stronger commitment to the team's success.

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Published

2024-04-28

How to Cite

Ejumudo, P. K. B. O., T. M. O , D., & Ejumudo, T. (2024). THE EFFECT OF INTER-MINISTERIAL COORDINATION’S ON SOCIAL SERVICE DELIVERY IN THE SELECTED MINISTRIES IN DELTA STATE. BW Academic Journal, 17. Retrieved from https://bwjournal.org/index.php/bsjournal/article/view/1864

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