CLINICAL INFORMATION SYSTEM AND SERVICE DELIVERY OF HOSPITALS IN SOUTH-SOUTH, NIGERIA

Abstract

The study examined the relationship between clinical information system and service delivery of hospitals in South-South, Nigeria. The objective of the study was to examine how clinical information system influence measures of service delivery of hospitals in South-South, Nigeria. The cross-sectional explanatory survey research design was adopted for the study. The population of this study consisted of nine (9) Teaching Hospitals in the South-South, Nigeria of Nigeria. By the adoption of census, the entire population of nine (9) Teaching Hospitals in the South-South, Nigeria was studied. Thus, ten (10) respondents were selected from each of the Teaching Hospitals giving us a total of ninety (90) respondents. Structure questionnaire was use as instrument for data collection after face-validation. Cronbach alpha was used to test the internal consistency of the instrument. Out of ninety (90) copies of the questionnaire administered, a total of 79 were retrieved. Arithmetic mean was used for the univariate analysis while the test of hypotheses was done using Correlational Statistical tools of Spearman Rank Order Correlation and Partial Correlation. The findings revealed that clinical information system have significant positive influence on service delivery of hospitals in South-South, Nigeria. The study concluded that the implementation of clinical information system, patient information system, and mobile medical information system in a hospital enhances service delivery in terms of patient turnaround time, patient treatment consistency, and patient record status. It was also recommended that there should be regular training and retraining of medical practitioners to equip them with the prerequisite digital capabilities needed to use health information systems for better service delivery.