PSYCHOLOGICAL WELL-BEING AND ORGANISATIONAL OPTIMIZATION OF COMMERCIAL BANKS IN RIVERS STATE

Abstract

This study examines the critical role of psychological well-being (PWB) in driving organisational optimization within commercial banks in Rivers State, Nigeria. Using a quantitative cross-sectional design, data was collected from 27 bank employees to assess the relationships between PWB and three key optimization indicators: workforce productivity, innovation & adaptability, and strategic alignment. Results revealed a strong positive correlation between PWB and workforce productivity (*r* = .621, *p* < .001), indicating that employees with higher well-being demonstrate significantly better performance. Similarly, moderate but significant relationships were found between PWB and both innovation & adaptability (*r* = .508, *p* = .002) and strategic alignment (*r* = .502, *p* =.001), suggesting that well-being enhances creative problem-solving and goal internalization. The findings align with the Job Demands-Resources (JD-R) model and Broaden-and-Build Theory, emphasizing PWB as a personal resource that buffers workplace stress and fosters engagement.
Practical implications highlight the need for banks to invest in well-being interventions, such
as mental health programs, flexible work policies, and participatory leadership, to optimize
productivity and innovation. This study contributes to organisational psychology literature by
contextualizing PWB’s impact in Nigeria’s banking sector, offering actionable strategies
for sustainable performance improvement.