DECISION SUPPORT SYSTEM AND HUMAN RESOURCE MANAGEMENT PRACTICES IN DEPOSIT MONEY BANKS IN RIVERS STATE, NIGERIA

Abstract

This study examined the relationship between Decision Support System (DSS) and human resource management practices, specifically E-Human Resource Planning (E-HRP) and E-Performance Appraisal (E-PA), in deposit money banks in Rivers State, Nigeria. Adopting an explanatory survey research design, data were collected from 123 respondents drawn from Access Bank Plc, Guaranty Trust Bank Plc, and United Bank for Africa Plc via structured questionnaires. Spearman's rank-order correlation coefficient was employed for hypothesis testing using SPSS Version 22.0. Results revealed significant positive relationships between DSS and E-Human Resource Planning (r = 0.755, p < 0.05) and between DSS and E-Performance Appraisal (r = 0.571, p < 0.05). The study concluded that DSS constitutes a critical enabler of advanced human resource management practices in the banking sector. Banks are recommended to invest in robust DSS infrastructure and build HR professionals' capacity to leverage decision analytics for strategic workforce planning and objective performance evaluation.