DIGITAL LEADERSHIP PRACTICES AND ORGANISATIONAL RESILIENCE OF COMMERCIAL BANKS IN SOUTH-SOUTH NIGERIA

Abstract

This study examined the relationship between digital leadership practices and organisational resilience of commercial banks in South-South Nigeria. The study explored digital leadership practices through its dimensions such as digital mindset, change management, and data-driven decision-making. A cross-sectional design and used structured questionnaires to collect data from 179 respondents across 26 commercial banks. Spearman Rank Order Correlation analysis revealed a strong positive relationship between digital leadership practices and organisational resilience, with organisational culture playing a moderating role. The findings of this study revealed significant positive relationships between the dimensions of digital leadership practices and organisational resilience of commercial banks in South-South Nigeria. The study concluded that digital leadership significantly related to organisational resilience of commercial banks in South-South Nigeria. Thus, the study recommended that commercial banks in the region invest in value innovation training programs to enhance agility and operational efficiency and adaptive capacity of commercial banks. They should leverage digital tools and automation to improve operational efficiency and minimize service disruptions during uncertainties. Additionally, commercial banks should strongly engage in digital leadership practices to improve organizational resilience.