DIGITAL TRANSFORMATION: COROLLARY FOR ADMINISTRATIVE DECISION-MAKING IN GOVERNMENT MINISTRIES

Abstract

Digital transformation has become an indispensable factor in reshaping how governments deliver services and make administrative decisions. This paper examines the relationship between digital transformation and administrative decision-making in government ministries within Rivers State, Nigeria. Specifically, the study explores process-automation and data-integration as the predictor dimensions of digital transformation, and decision-timeliness and decision-accuracy as the criterion measures of administrative decision-making. Drawing on empirical and theoretical insights, the study establishes the significance of technology-driven reforms in enhancing public sector performance. The population comprises directors, deputy directors, administrative officers, and information technology officers in Rivers State government ministries, selected to capture both strategic and operational perspectives of decision-making. Findings indicate that well-structured adoption of digital transformation tools strengthens administrative processes, reduces delays, and enhances the quality of governmental decisions. The study concludes with recommendations for capacity building, investment in digital infrastructure, and strengthening data governance to deepen the gains of digital transformation for improved decision-making.