Employer-Employee Relationship and Service Delivery in Nigeria Manufacturing Companies

Abstract

This study investigated the relationship between employer-employee and service delivery in manufacturing companies in Rivers State, Nigeria. A total of 300 respondent form 10 registered manufacturing firms in Rivers states of Nigeria formed the population of the study and the sample size of 250 was derived using the Taro Yameni formula. The data were generated through administered and retrieved structured questionnaires. Simple percentage was used for the demographic analysis. While Spearman’s Rank Correlation Coefficients with the aid of SPSS version 25 statistical tool was used for the bivariate analysis. It was found that there were positive and significant relationship between the dimensions of Employer-Employee Relationship and Service Delivery. Applying Spearman’s Rank Correlation Coefficient at a 0.05 level of significant. The results revealed very strong positive relationship between Trust and Service delivery (r = 0.812), indicating another strong and positive between mutual respect and service delivery at (0.765) and correlation coefficient (rho) of 0.689, shows a moderate to strong positive relationship between Open Communication and Service Delivery. Since the P-value (0.000) < 0.05.  Based on the empirical analysis of the data obtained from the respondents, this study concludes that the Employer-Employee Relationship significantly influences Service Delivery in manufacturing companies in Rivers State, Nigeria. The study recommended amongst others that the Management of manufacturing firms should institute policies that fosters organizational trust as this was the strongest predictor of service delivery, promote mutual respect and enhance good communication and regular feedback to ensure transparency and integrity in dealings with employees.