HUMAN CAPITAL DEVELOPMENT AND ORGANIZATIONAL PERFORMANCE IN COMMERCIAL BANKS IN PORT HARCOURT, RIVERS STATE NIGERIA.

Abstract

The objective of this study was to examine human capital development and organizational performance in commercial banks in Port Harcourt, Rivers State. The study looked at human capital development as the independent variable, organizational performance as the dependent variable as well as organisational culture as the moderating variable. The population of the study was 300 top level and middle level managers. The Taro Yemeni formula was used to determine the sample size  of one hundred and seventy two (172). A total of 38 structured research items were designed and distributed to top and middle level managers of these banks in order to elicit responses from them. Methodology adopted was quantitative, descriptive and correlational research design. Again, structured questionnaire with 4 modified Likert scale was used as main source of data collection. Thereafter, mean and standard deviation were used to answer the research questions whereas Pearson Product Moment Correlation Coefficient was used to analyse the hypotheses with the aid of Statistical Package for Social Science (SPSS). It was observed that development of human capital is necessary for effective performance of organizations, mostly the banks under study. We also discover that most banks become redundant and moribund because they pay lip service to development of their human resources through training and retraining. In the light of the foregoing analysis, findings and conclusions, it was our candid recommendation among others, that directors and managers of banks should periodically organize training, workshops, seminars and conferences to equip their staff with the relevant skills and aptitudes to be brought to bear on the corporate performance of their organisation.