DIGITAL TRUST AND COMMUNICATION HEALTH OF DEPOSIT MONEY BANKS IN IMO STATE

Authors

  • Prof. Sam Otamiri
  • Akubuiro Fidelia Levi Chinyere

Keywords:

Digital trust, Communication Health, Timeous Information, Effective Dissemination

Abstract

The study examined digital trust and communication health of Deposit Money Banks in Imo State. The objective of the study was to examine how the dimensions of digital trust such as security of information, virtual risk, and privacy relate with communication health of deposit money banks in Imo State in terms of timeous information, smooth and effective dissemination of information, and cost effectiveness of information. The study concluded that digital trust enhances communication health of deposit money banks, especially in terms of timeous information, smooth and effective dissemination of information, and cost effectiveness of information handling. Among other things, the study recommended that deposit money banks in Imo State and across Nigeria should attach other security measures to the use of Personal Identification Number, in order to decrease fraud and enhance customers’ trust in online transaction. The study recommend the following; deposit money banks in Imo State and across Nigeria should attach other security measures to the use of Personal Identification Number, in order to decrease fraud and enhance customers’ trust in online transaction, bank customers should be more sensitized on the protection of their password from unauthorized individuals, hence building more digital trust and communication health, deposit money banks should set up intensive digital trainings and workshops from time to time, as these will help keep their managers abreast with innovations that will help the banks earn more of digital trust from customers.

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Published

2023-04-23

How to Cite

Otamiri, P. S., & Fidelia Levi Chinyere, A. . (2023). DIGITAL TRUST AND COMMUNICATION HEALTH OF DEPOSIT MONEY BANKS IN IMO STATE. BW Academic Journal, 8. Retrieved from https://bwjournal.org/index.php/bsjournal/article/view/1253

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