ETHNIC DIVERSITY AND EMPLOYEE EFFICIENCY IN SELECTED COMMERCIAL BANKS IN RIVERS STATE

Abstract

In today’s world, workforce diversity was globally perceived and it has become an interesting issue at workplace and market. Any organization that plans to be more dynamic and profitable will have a borderless viewpoint and a basic duty to guarantee that workforce diversity to be part of everyday business and corporate practices (Byrnes, 1984). Understanding the effect of this workforce diversity on organizational results, for example, organizational performance, employee satisfaction and turnover of employees has become very crucial in proper management of diversity at workplaces (Cole, 2014). Workforce diversity has become one of the most salient management issues in organizations from all sectors (Pitts & Wise, 2010). It was argued that organizations that value diversity will definitely cultivate success and have a future in this dynamic global labor market (Nielson, 2010) .Studies shows that organizations with high levels of well managed diversity are effective and steering ultimately producing corporate cultures that have new perspectives, pioneering capabilities and fresh ideas necessary to survive (Kyalo, 2015).