WORKFORCE AGILITY AND THE PERFORMANCE OF THE BANKING SECTOR IN NIGERIA

Abstract

Surviving and prospering in a competitive environment of continuous and unpredictable change by reacting quickly and effectively to changing markets requires an agile workforce. Despite increasing recognition that workforce agility is critical to achieve competitiveness, the influence of workforce agility on organizational performance has not yet been systematically studied. The study explored the significant influence of workforce agility attribute (proactivity) on organizational performance of selected firms in Nigerian Banking industry. Structured questionnaire was administered to a sample of 363 individuals involved in managerial activities in the three selected firms. Data were analyzed with spearman rank correlation coefficient using statistical package for social sciences (SPSS). Our findings revealed a positive and significant relationship between workforce proactivity and organizational performance. The study therefore recommended that organizations in the Nigerian Banking industry should focus on increasing their workforce’s proactivity.