ADMINISTRATIVE COMPETENCY COMPONENTS ADOPTION AND GROWTH OF COMMERCIAL BANKS IN RIVERS STATE

Abstract

The study examined the relationship between administrative competency components adoption and growth of commercial banks in Rivers State. The objective of the study was to ascertain how dimensions of administrative competency such as analytical competency, interpersonal competency, and technical competency interact with measures of growth such as operational expansion, financial expansion, and service quality. The explanatory cross-sectional survey research design was adopted for the study. The population of the study consisted of 28 commercial banks operating in Rivers State in Port Harcourt. The census method was adopted. A total of 168 managerial respondents selected across the commercial banks were engaged. A total of 168 copies of the questionnaire were administered after establishing the reliability of the instrument using Cronbach Alpha and validation by the supervisor and two other experts in Office and Information Management. However, 125 copies representing 74% of the total copies administered. Mean and standard deviation were used for the univariate analysis, while the bivariate analysis was done using Pearson’s Product Moment Correlation Coefficient. The multivariate analysis was done using Partial Correlation. The findings revealed that there is a significant positive relationship between administrative competency and the growth of commercial banks in Rivers State. It was also found that organizational resources significantly moderate the relationship between administrative competency components and growth of commercial banks in Rivers State. The study concluded that administrative competency components adoption enhances the growth of commercial banks in Rivers State. The study recommended amongst others that the management of commercial banks should invest in continuous learning and development programs to equip managers with the latest industry knowledge for organisational growth.