ORGANIZATIONAL CITIZENSHIP BEHAVIOUR AND TEAM PERFORMANCE IN OIL SERVICING FIRMS IN PORT HARCOURT

Abstract

This study examined the relationship between organizational citizenship behavior and team performance in oil firms in Rivers State. The objective of the study was to determine the relationship between the dimensions of organizational citizenship behavior (altruism, sportsmanship, courtesy) and measures of team performance (team trust, team goal attainment) in oil firms in Rivers State. The Researcher adopted a quasi-experimental design. The target population of the study consisted of 800 staff of ten (10) oil servicing firms in Port Harcourt, while a sample size of 266 was derived from the target population using Taro Yamene formula of sample size determination. Primary data were collected using questionnaire. The data were analyzed using tables, simple percentages, Mean score rating, standard deviation, while the Hypotheses were tested using Pearson Product Moment Correlation Coefficient (PPMC). The findings revealed amongst others that there is a strong positive significant relationship between the dimensions of organizational citizenship behavior (altruism, sportsmanship, courtesy) and measures of team performance (team trust, team goal attainment) in oil firms in Rivers State. It was concluded that there is a strong positive significant relationship between the dimensions of organizational citizenship behavior (altruism, sportsmanship, courtesy) and measures of team performance (team trust, team goal attainment) in oil firms in Rivers State. Based on the findings, it was recommended amongst others that; to improve team performance, management of oil firms should consider encouraging and promoting all the three constructs of organizational citizenship behavior. Management of oil firms need to encourage casual employees to embrace goodwill at the workplace whether the conditions are not highly desirable, by not complaining about the status.