SERVICE QUALITY AND PERFORMANCE OF TRANSPORT COMPANIES IN YENAGOA, BAYELSA STATE

Abstract

The study aims to examine service quality and performance of transport companies in Yenagoa because public transportation plays a vital role in the global economy. The dimensions of the study are responsiveness, service quality with its measures are reliability and customer satisfaction. Quasi-experimental research design was adopted with a total general population of 900 sourced from Bayelsa State Ministry of Transport. Taro Yamane’s formula was adopted as a sample size to derive 400 as a required population. It found that there is no significant relationship effect of fuel price fluctuation and transportation system in Bayelsa State. There is significant influence of government policies and tax on fuel price fluctuation. Based on the findings we therefore conclude that fuel price fluctuation had negative and positive effect on transportation. We recommend that there is a need to put in place measures to caution the effect of fuel price fluctuation on transportation in the state. Government should device a way to caution the effect of fuel price increase so as to boost the transportation sector by building more refineries.