STRATEGIC EMPLOYEE EMPOWERMENT: A ROUTE TO SUSTAINABLE ORGANIZATIONAL SUCCESS FOR TELECOMMUNICATION FIRMS IN PORT HARCOURT.

Abstract

This study examined the impact of employee empowerment on organizational success of telecommunication firms in Port Harcourt. The study adopted a cross-sectional research design to carefully explain the problem at hand. The population consisted of top management of the four major telecommunication firms in Nigeria. A research questionnaire   was drafted   and administered to twenty (20) respondents of the various departments in Port Harcourt. Hence, twenty (20) copies of the questionnaire was` filled accurately and retrieved. It was found that there was a significant impact of employee empowerment on organizational of telecommunication firms in Port Harcourt. It was concluded that employee empowerment which include, (employee autonomy, employee reward system and employee recognition), to a great extent, can influence organizational success, (organizational success and employee morale) when used appropriately by telecommunication firms’ managers in Nigeria. Thus, it was then recommended that telecommunication firms should involve their employees in all aspect of organization decision making, meaning that the firms should adopt the employee co-creation strategies. Also, the firms should continuously provide skill based training for their employee.