Department of Marketing, Dennis Osadebay University, Asaba, Delta State

Abstract

This study examined the relationship between workplace flexibility and employee performance of telecommunication firms in South-South, Nigeria. The study was operationalized by workplace flexibility as the predictor variable with dimensions of temporal flexibility, locational flexibility, and operational flexibility while the criterion variable was employee performance with measures of innovativeness, waste minimization, goal attainment. Three research questions, three hypotheses were formulated to guide the study. In this study, a cross-sectional survey research design was adopted. The population of this study was 2764 employees across 4 major telecommunication firms operating in South-South. For this study, the simple random sampling technique was used. Thus, the sample size of this study is 349 using the Taro Yemane formula.  The structured questionnaire was used in data collection. The study used structured questionnaire as a source of data collection. The Cronbach's Alpha indicates a reliability index of .804 indicating that the instrument was reliable. Univariate analysis was done using descriptive statistics of mean and standard deviation, Bivariate analyses was done using Pearson product moment Correlation Coefficient and partial correlation was used to determine the relationship between the variables to test null hypotheses at 0.05 level of significance with the help of Statistical Package for Social Sciences (SPSS) version 23. The study revealed that there is a strong significant relationship between Temporal flexibility and measures of employee performance of telecommunication firms in South-South, Nigeria, there is a significant relationship between locational flexibility and measures of employee performance of telecommunication in South-South, Nigeria, there is a significant relationship between operational flexibility and measures of employee adaptability of commercial banks in Port Harcourt, Rivers State. Perceived organizational support moderates the relationship between workplace flexibility and employee performance of telecommunication firms in South-South, Nigeria. The findings indicate that workplace flexibility framework significantly contributes to the employee performance of telecommunications. The study recommended among others that temporal flexibility should be reinforced through organized shift practice to encourage employee innovativeness.