MODERATING ROLE OF TECHNOLOGICAL INFRASTRUCTURE ON THE RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT TOOLS APPLICATION AND ORGANIZATIONAL PERFORMANCEIN MULTINATIONAL FIRMS IN NIGERIA

Abstract

This work examined the influence of competence network application on organizational performance, a moderating role of technological infrastructure of multinational corporations in Rivers State, Nigeria. Every multinational corporation aims at continuously optimizing its business performance. One of the deliberate ways multinational corporations maximize this, is by embracing knowledge management tools application. The application of knowledge management tools such as social media tools, video tools, collaborative tools, and competence networks enhances operational processes and ultimately organizational performance of multinational corporations. Specifically, knowledge management tools application makes managerial procedures and service delivery processes a lot easier because it makes relevant information and knowledge available to intended users in real time thereby enhancing organizational performance in terms of improved production, improved market share, and client/stakeholders’ satisfaction. The study concluded that increase in knowledge management application brings about corresponding improvements in the organizational performance of multinational corporations. Consequently, the study recommended among other things that all administrative offices should be equipped with functional state of the art desktop/laptop computer system, and other digital office resource to enhance the quality and speed of data processing across administrative offices.