OFFICE PROCESS AUTOMATION AND ORGANIZATIONAL PERFORMANCE OF COMMERCIAL BANKS IN PORT HARCOURT RIVERS STATE NIGERIA.

Abstract

This study investigated the relationship between office automation and organizational performance of commercial banks in Rivers State. The objective was to examine the extent to which office automation affects the performance of commercial banks.  The study adopted the cross sectional survey research design.  The population of the study comprised of 225 Managers and Administrative staff in 22 commercial banks in Port Harcourt, Rivers State.  The sample of the study was 144.  This was drawn using the Tayo Yamene formula.  The instrument for the study was a questionnaire designed in the modified Likert scale format with four response options.  It was validated by experts in Office automation and tested for reliability using the Cronbach Alpha method. A coefficient of 0.70 was ascertained. Descriptive statistics (mean, standard deviation, and percentages) were used as statistical tool for analyzing the data, while Spearman correlation was used as statistical tools to test the hypotheses with the Statistical Package for Social Sciences (SPSS) while the moderating effects of firm factors was carried out using the regression analysis. It was found amongst others, that there is strong positive relationship between robotic/artificial intelligence automation and process performance of commercial banks in Rivers state. It concluded that office automation to a large extent, relate with organizational performance of commercial banks in Port Harcourt, Rivers State. It therefore recommended that more policies should be adopted for wide application of modern information technologies to simplify and increase the productivity of employees.