WORKPLACE INCENTIVE SCHEME AND OFFICE MANAGERS’ PRODUCTIVITY IN STATE-OWNED UNIVERSITIES IN RIVERS STATE
Keywords:Office Managers, Incentives, Job Satisfaction, Monetary, Intangible
The aim of the study was to determine the relationship between workplace incentives and Office managers’ productivity in state-owned universities, Rivers State. These variables were operationalized using monetary incentives, digital incentives and intangible incentives for incentives management as independent variable and service delivery, innovativeness and decision making for Office managers’ productivity as the dependent variable. The study was carried out among state-owned universities in Rivers State. To realize the purpose of the study, 10 objectives, 10 research questions and 10 hypotheses were formulated to guide the study. A research survey design was adopted for this study. The instrument for data collection used in this study was the questionnaire. The target population of the study comprised two hundred and ninety-sixty (296) administrative staff of the two state-owned universities in Rivers State. a census study approach was used. Descriptive statistics (mean, standard deviation, and percentages) was used as statistical tools for analyzing the data for each variable while Spearman ranked correlation was used for bivariate analysis and partial correlation was used for multivariate analysis with the Statistical Package for Social Sciences (SPSS). The findings of this research revealed that there exists a relationship between information system auditing and administrative effectiveness in state-owned universities, Rivers State. It was recommended that management of the universities are highly encouraged to develop a clear incentive management strategy to allow for improvement of their service delivery and decision-making process.