WORKPLACE DIGITAL AMENITIES AVAILABILITY AND ORGANIZATIONAL PERFORMANCE OF CYBERCAFE BUSINESSES IN PORT HARCOURT

Abstract

The study examined workplace digital amenities availability and service delivery of Cybercafe businesses in Port Harcourt. Two (2) objectives and two (2) hypotheses were formulated to guide the study. The explanatory cross-sectional survey research design was adopted for the study. The population of the study consisted of fifty-two (52) registered cybercafe businesses while three (3) top level managers were selected across the 52 registered cybercafe, giving a total of one hundred and fifty-six (156) respondents. Thus, this study is a census research which involves using the entire population. Structured questionnaire was used as instrument for data collection after face-validation. Cronbach alpha was used to test the internal consistency of the instrument. Out of 156 copies of the questionnaire administered, a total of one hundred and twenty-five (125) were retrieved. Arithmetic mean and standard deviation were used for unilabiate analysis while bivariate analysis was done using Spearman Rank Order Correlation. The findings revealed that there was a significant positive relationship between workplace digital amenities availability and service delivery of cybercafe businesses. The study concluded that workplace digital amenities availability enhances service delivery of cybercafe businesses in Port Harcourt. It was therefore, recommended that owners of cybercafe businesses should invest more in the provision and maintenance of workplace digital amenities.