Rufus Ph.D, Akwikwa, and Fadare, Ramat Adeola Ph.D. 2023. “AN EMPIRICAL INVESTIGATION OF SERVICE FAILURE RECOVERY STRATEGIES AND CUSTOMER PATRONAGE OF DOMESTIC AIRLINE OPERATORS IN SOUTH – SOUTH, NIGERIA”. BW Academic Journal, May, 13. https://bwjournal.org/index.php/bsjournal/article/view/1286.