Administration, Tertiary institutions, examinations, Service delivery

Abstract

The study is an investigation the electronic administration on service delivery. Three objectives were formulated.  The research was anchored on the platform of the Technology Diffusion Theory which advocated for a swifter and more result oriented management method. The study revealed that most have adopted and integrated e-administration into various areas of their management which have also improved service delivery to some reasonable extent. However, full benefits of this new management technique are not realized due to some undermining factors essentially bordering on low level of technological development in the country. The challenges include internet hiccups, power outage, poor maintenance culture, illiteracy, and integrity issues. The research therefore calls for the intervention of government (via funding and logistic supports) at all levels to assist tertiary institutions to fully adopt and integrate e-administration in all needed areas of their management.