SELF-DETERMINATION AND ORGANIZATIONAL CITIZENSHIP BEHAVIOUR OF OFFICE MANAGERS IN DEPOSIT MONEY BANKS IN RIVERS STATE

Abstract

The study examined self-determination and organizational organizational citizenship behaviour. Two (2) objectives and two (2) hypotheses were formulated to guide the study. The cross-sectional explanatory survey research design was adopted. The target population of this study was nine hundred and thirty-five (935) office managers of deposit money banks in Rivers State. The sample size was two seventy-five drawn from krejcie and Morgan sample size determination table thus, two hundred and thirty-four (234) questionnaire was retrieved. The study adopted social exchange theory. Spearman Rank Order Correlation Coefficient was used for bivariate analyses (testing the hypotheses one and two), The findings revealed that there is a significant positive influence of self-determination on organizational citizenship behaviour of the office managers in deposit money banks in Rivers State. The study concludes that deposit money banks can increase the average level of organizational citizenship behaviour by evaluating and enhance their inducements for their Office managers. Thus, it recommends among other things that deposit money banks should involve employees in organizational decisions and avoid prejudice and discriminatory in decisions consider these issues in organizations.