SYSTEM CUSTOMIZATION AND JOB PERFORMANCE OF BUSINESS MANAGER IN BANKS IN RIVERS STATE

Abstract

The aim of the study was to determine the relationship between system customization and job performance of Business managers in Deposit Money Banks in Rivers State. To realize the purpose of the study, 2 hypotheses were formulated to guide the study. A cross-sectional survey design was adopted for this study.  The instrument for data collection used in this study was the questionnaire. The target population of the study comprised of all deposit money banks licensed to operate in Rivers state which were the respondents for the study. Descriptive statistics (mean, standard deviation, and percentages) was used as statistical tools for analysing the data with the Statistical Package for Social Sciences (SPSS). The findings of the study revealed that there is significant and positive relationship between system customization job performance of deposit money banks in Rivers State. A number of recommendations were made among which is that deposit money banks should ensure their system automation are dynamically innovative, creative and accommodative; and continually contribute to societal strategic transformation in compliance with professional code of conduct, ethics and excellence as to foster a success-oriented organization.