E-DOCUMENT STORAGE AND FRONT DESK OFFICERS' JOB PERFORMANCE OF HOTELS IN PORT HARCOURT

Abstract

This work examined the relationship between e-document storage skill and Front Desk Officers’ Performance in Hotels in Port Harcourt. The explanatory cross-sectional survey research design was adopted in this study. Thus, the study was a census research which entails using the entire population. Therefore, the population of one hundred and twenty-two (122) front desk officers remains the study sample. After validation, 122 copies of structured questionnaire were administered while 103 copies were retrieved. Univariate analysis was done using Mean and Standard Deviation while Spearman Rank Order Correlation was employed in the bivariate analysis. The results showed that there is a significant positive relationship between e-document storage skill and Front Desk Officers’ Performance in Hotels such as information tracking, good office relations, and effective information dissemination. information management skills influence front desk officers’ job performance across hotels in Port Harcourt. Conclusively, the study mentioned that the ability of front desk officers to engage in proficient information management enhances their job performance across hotels and sister organizations, as these organizations enjoy effective information dissemination, good office relations, as well as optimized information tracking.