INNOVATION OF DATA PROCESSING SKILLS AND EFFECTIVE INFORMATIO DESSIMINATION OF FRONT DESK OFFICERS IN HOSPITALITY INDUSTRIES IN RIVERS STATE

Abstract

This work examined the relationship between data processing Skills and Front Desk Officers’ Performance in Hotels in Port Harcourt. The objective of the study was to examine the extent to which of data processing Skills influence measures of effective information dissemination of front desks officer performance in hotels in Rivers state. The explanatory cross-sectional survey research design was adopted in this study. Thus, the study was census research which entails using the entire population. Therefore, the population of one hundred and twenty-two (122) front desk officers remains the study sample. After validation, 122 copies of structured questionnaire were administered while 103 copies were retrieved. Univariate analysis was done using Mean and Standard Deviation while Spearman Rank Order Correlation was employed in the bivariate analysis. The results showed that there is a significant positive relationship between data processing skill and Front Desk Officers’ Performance in Hotels such as effective information dissemination. Conclusively, the study mentioned that the ability of front desk officers to engage in proficient information management enhances their job performance across hotels and sister organizations, as these organizations enjoy effective information dissemination, good office relations, as well as optimized information tracking. Amongst other things, the study recommended that management should provide hands-on information management skills for front desk officers, so as to equip them with the prerequisite skills required in navigating data processing skill, email handling skill, and e-document storage and retrieval skill for the improvement of their job performance.