WORKPLACE CONFLICT RESOLUTION STRATEGIES AND MANAGERIAL SUCCESS IN STATE-OWNED TERTIARY INSTITUTIONS IN RIVERS STATE

Abstract

This study examined the relationship between workplace conflict resolution strategies, specifically confrontation, compromise, and avoidance and Managerial success in state-owned tertiary institutions in Rivers State. The research investigated how these strategies relate to, target accomplishment, and overall institutional performance. A descriptive survey design was adopted, with a stratified random sample of 212 respondents drawn from a population of 450 academic staff across six institutions. Data were collected using a validated and reliable questionnaire and analyzed with Pearson Product Moment Correlation at a 0.05 significance level. Findings revealed that confrontation positively affected target accomplishment. Compromise significantly enhanced target accomplishment, while avoidance also target accomplishment when used strategically. The study concluded that appropriate application of conflict resolution strategies fosters Managerial efficiency, and organizational success. The study recommended that state-owned tertiary institutions in Rivers State should limit excessive confrontation, encouraging collaborative compromise, and applying selective avoidance to maintain harmony and focus on institutional goals.