DIGITAL OFFICE INFRASTRUCTURE AND JOB PERFORMANCE OF OFFICE MANAGERS IN PUBLIC TERTIARY INSTITUTIONS IN RIVERS STATE

Abstract

This study investigated the relationship between digital office infrastructure and job performance of office managers in public tertiary institutions in Rivers State. It focused on the dimensions of digital office infrastructure (office internet facilities and Google Drive) and related them to the measures of job performance (smooth workflow and information dissemination) of office managers in public tertiary institutions in Rivers State. Four (4) research questions and hypotheses were developed to address the objectives of the study. The study adopted the positivist research philosophy and the correlational research design. The population of the study consisted of 1,500 office managers drawn from the nine (9) public tertiary institutions in Rivers State. A sample size of 306 office managers participated in the study. The Krejcie and Morgan sample size determination table was used to determine the sample size for the study. A structured questionnaire was used to elicit data for the study. The data collected were analyzed using descriptive statistics while the hypotheses were tested using Spearman Rank Order Correlation Coefficient (rho) and SPSS software program version 24. The findings revealed that office internet connection facilities have significant relationship with smooth workflow of office managers in public tertiary institutions in Rivers State. The study also found a significant relationship between office internet connection facilities and information dissemination of office managers in public tertiary institutions in Rivers State. A significant relationship was reported between Google Drive and smooth workflow of office managers in public tertiary institutions in Rivers State. The study equally discovered a significant relationship between Google Drive and information dissemination of office managers in public tertiary institutions in Rivers State. Based on these findings, it was concluded that digital office infrastructure such as office internet facilities and Google Drive significantly enhance job performance (smooth workflow and information dissemination) of office managers in public tertiary institutions in Rivers State. In line with the conclusion, it was recommended that public tertiary institutions in Rivers State should acquire more digital office infrastructures as it would improve job performance of office managers in their institution.