GOOGLE DRIVE MANAGEMENT SKILL AND ORGANIZATIONAL WELLNESS OF DEPOSIT MONEY BANKS IN SOUTH-SOUTH, NIGERIA

Abstract

The aim of the study was to investigate the relationship between Google Drive management skill and organizational wellness of Deposit Money Banks in South-South, Nigeria. The objective of the study was to investigate the relationship between Google Drive management skill and organizational wellness of Deposit Money Banks in South-South, Nigeria, especially in terms customer service health and financial health. The cross-sectional explanatory survey research design was used in the study. Twenty-five (25) Deposit Money Banks in South-South geopolitical region of Nigeria was the target population of the study. The entire 25 Deposit Money Banks in South-South, Nigeria comprised the sample size of the study. Ten top management staff were selected from each regional office of the 25 banks to make up the respondents in the study. Structured questionnaire was used as instrument for the collection of primary data.  The instrument was validated by the project supervisors and other experts in Office and Information Management, Ignatius Ajuru University of Education, Port Harcourt. Cronbach Alpha was used to determine the reliability of the instrument. 250 copies of the questionnaire were administered and 232 copies were collected. The data from field was analyzed using Pearson Product Moment Correlation in SPSS version 27.0 for the bivariate analysis. The result showed that: Google Drive management skill has a significant positive relationship with organizational wellness of Deposit Money Banks in South-South, Nigeria, especially in terms of customer service health and financial health. The study concluded that in a digitally evolving financial ecosystem, the ability to skillfully manage cloud-based tools like Google Drive is no longer optional, but a critical ingredient in building responsive, data-smart, and financially agile banking institutions. The study, amid others, recommended that deposit money banks should prioritize the integration of Google Drive training into employee capacity development programmes, especially for frontline and customer service personnel, thereby enhancing response speed, accuracy, and transparency in customer interactions.