WORKPLACE DIVERSITY AND EMPLOYEE’S PRODUCTIVITY OF HOSPITALITY FIRMS IN YENAGOA METROPOLIS, BAYELSA STATE

Abstract

A study was done to evaluate the association between employee productivity and workplace diversity in hospitality enterprises located in the Yenagoa metropolitan area of Bayelsa State. In furtherance of the inquiry, a cross-sectional survey design was employed. In contrast, the sample size of three hundred and thirteen (313) is comprised of one thousand, six hundred, and seventy-four (1674) employees of hospitality firms in Yenagoa, Bayelsa State. The structured questionnaire was implemented for data acquisition in this investigation. The data were analyzed descriptively using mean scores, standard deviations, and percentages, and inferentially using the Spearman Rank Order Correlation Coefficient at a significance level of 0.05. The analyses demonstrated a substantial correlation between employee productivity (timely task delivery, waste minimization, and quality of output) and workplace diversity (cultural, ethnic, and gender diversity) in hospitality firms in Yenagoa metropolis, Bayelsa State. Consequently, it was determined that employee productivity in the hotels under investigation is correlated with workplace diversity. To raise the level of service quality delivery, the study recommended that cultural diversity be promoted within the workforce, among other things, based on its conclusion.