HUMAN CAPITAL IMPROVEMENT AND BUSINESS PERFORMANCE OF COMMERCIAL BANKS IN PORT HARCOURT, RIVERS STATE NIGERIA.

Abstract

The objective of this study was to examine human capital improvement and Business performance in commercial banks in Port Harcourt, Rivers State. The study looked at human capital improvement as the independent variable, business performance as the dependent variable. Including theoretical review, empirical review and x-rayed the relationship between independent variables against the dependent variables which includes: on the job training, off the job training and skills transfer as the dimensions of human capital improvement while the dependent variables are customers’ satisfaction, growth and profitability. Primary and secondary sources were used for data collection and analysis using frequency distribution tables, mean scores and standard deviation. The population of the study was 300 top level and middle level managers. The Taro Yamane formula was used to determine the sample size of one hundred and seventy two (172). A total of 38 structured research items were designed and distributed to top and middle level managers of these banks in order to elicit responses from them. Methodology adopted was quantitative, descriptive and correlational research design. A structured questionnaire with 4 modified Likert scale was used as main source of data collection. Thereafter, mean and standard deviation were used to answer the research questions whereas Pearson Product Moment Correlation Coefficient was used to analyze the hypotheses with the aid of Statistical Package for Social Science (SPSS) version 21.  It was then found that there was significant relationship between on-the-job training and growth of commercial banks operating in Port Harcourt, Rivers State and it was similarly found that there is positive impact of off-the-job training on business performance of commercial banks in Rivers State. In the light of the foregoing analysis, findings and conclusions, it was recommended that employees should be ready to embrace on-the-job training and off-the-job training as a measure to self-reliance and organizational effectiveness and that Managers should promote commitment of the employees through human capital development and training of the employees for the corporate growth/survival of the organization.