TECHNOLOGY-OVERLOAD AND WORK QUALITY OF OFFICE MANAGER IN PAINT MANUFACTURING FIRMS IN PORT HARCOURT

Abstract

The study examined the relationship between technology-overload and work quality of office manager in paint manufacturing firms in Port Harcourt. The objective of the study was to examine how techno-overload relate with work quality in paint manufacturing firms in Port Harcourt. The explanatory cross section survey research was adopted for the study. The population of this study consisted of one hundred and ten (110) office managers of nineteen (19) registered paint manufacturing firms in Port Harcourt. A sample of one hundred and ten (110) respondents was obtained using census sampling technique. Structured questionnaire was used as instrument for data collection after face-validation. Cronbach alpha was used to test the internal consistency of the instrument. Out of 110 copies of the questionnaire administered, a total of 90 copies were retrieved. Mean and standard deviation was used for the univariate analysis while the bivariate analysis was done using Spearman rank order correlation. The study concluded that technology-overload has negative effect on office managers’ work quality in paint manufacturing firms in Port Harcourt. The study recommended that management of paint manufacturing firms could provide regular hands-on ICT training for administrative heads and their assistants to enable them upgrade and update their digital skills and experiences to close the digital skills gap in the system.