ACQUISITION OF DIGITAL SKILLS AND QUALITY SERVICE DELIVERY IN PUBLIC TERTIARY INSTITUTIONS IN RIVERS STATE NIGERIA
Keywords:
Acquisition of Digital Skills, Quality Service Delivery, InnovationAbstract
This work examined Acquisition of Digital Skills and Quality Service Delivery in Public Tertiary Institutions in Rivers State Nigeria. The researcher adopted explanatory cross-sectional survey research design being a research framework that involves the test of hypotheses using primary or secondary data obtained from the field by use of questionnaire, interview, observation or any other appropriate social science data collection tool. The population of this study consist seven (7) public tertiary institutions in Rivers Nigeria, with ninety-eight (98) office managers serving as the respondents on behalf of the institutions. The purposive sampling technique was used which grants the researcher the freedom to assume or choose a sample size that the researcher will be able to access. To determine the criterion mean, the four-point Likert scale was added up and the total divided by four (4). The data research questions were analyzed using the descriptive research, mean procedures for research questions, while the hypotheses were tested using the Spearman’s Rank Order Correlation Statistics. The following findings were made: There is significant relationship between acquisition of digital skill and quality service delivery. Also, that organizational policy has significant moderating effects on the relationship between self-development strategies and office manager growth. From the findings obtained from empirical literature and results from our tested hypotheses, we conclude that public tertiary institution should invest in training office managers in courses on digital literacy and the use of specific digital tools, such as Mobile Cloud Computing software, Advanced Spreadsheet collaboration tools for effective record security, information delivery.