CAREER DEVELOPMENT PROGRAMMES AND OFFICE MANAGER PERFORMANCE A MODERATING ROLE OF ORGANIZATIONAL CULTUREOF TELECOMMUNICATION FIRMS IN RIVERS STATE

Abstract

The study determines the relationship between career development programmes and office manager performance of Telecommunication Firms in Rivers State. The objective of the study was to determine the correlation between digital capacity building and creativeness of Telecommunication Firms in Rivers State, determine the correlation between advanced professional programmes and creativeness of Telecommunication Firms in Rivers State; The study revealed that there is a very strong positive relationship between digital capacity building and creativeness of Telecommunication Firms in Rivers State, there is a very strong positive relationship between advanced professional programmes and creativeness of Telecommunication Firms in Rivers State, there is a very strong positive relationship between degree advancement programmes and creativeness of Telecommunication Firms in Rivers State and the relationship between career development programmes and office manager performance is very strongly moderated by organizational culture. The study concludes the engagement of office managers in such programmes as digital capacity building, advancement professional programme, and degree advancement programme enhances their ability to discharge their duties with creativity and quickness of task completion. The study recommended among others that Office managers in telecommunication firms and other organizations should learn to leverage on artificial intelligence tools that will lighten their jobs, thereby enhancing their creativeness and early task completion.