SYSTEM AND EMPLOYEE PERFORMANCE OF DEPOSIT MONEY BANKS IN RIVERS STATE.

Abstract

This study investigated the relationship between system customization and job performance of deposit money banks in Rivers State. Descriptive research design was adopted for this study.  The population of the study was all deposit money banks licenced and operational in Rivers State where a sample size of 100 respondents was drawn. Self-structured questionnaire titled “strategic information management system and Organizational performance Questionnaire’ (strategic information management AJPQ)” was used to obtain primary data after validation and ascertaining the reliability coefficient of 0.92. Descriptive statistics (mean, standard deviation, and percentages) were used as statistical tool for analysing the data, while Spearman correlation was used as statistical tools to test the hypotheses with the Statistical Package for Social Sciences (SPSS). It was found that system customization had significant relationship with job performance of deposit money banks in Rivers State. It concluded that system customization is positively correlated with organizational performance of deposit money banks in Rivers State.  Based on the findings of this study it was recommended that deposit money banks should ensure their system automation are dynamically innovative, creative and accommodative; and continually contribute to societal strategic transformation in compliance with professional code of conduct, ethics and excellence as to foster a success-oriented organization.