USER SATISFACTION WITH SERVICES OF ISLAMIC STUDIES LIBRARY OF YOBE STATE UNIVERSITY, DAMATURU.

Abstract

User Satisfaction with Services of Islamic Studies Library of Yobe State University. Aims to
found out how users are satisfied with the services provided to them. It was found out that
majority of the users use the Islamic Studies Library, were satisfied with services provided,
despite the fact that some users claimed not to be satisfied with the services. The target
population for study are the users of Islamic Studies Library at the Yobe State University.
which was five hundred (500) users. Questionnaire was administered to five hundred (500)
users and an interview schedule for the librarian. The data collected through questionnaire
are analyzed using descriptive statistics. However, the university finds it extremely difficult
if not impossible to perform these functions without a dynamic and responsible library
supporting it On problems facing the library, despite the fact that some of the respondents
claimed that accommodation facility is the problem, majority claimed that it is satisfactory.
One is left in doubt that with a population of about 500 users, the present arrangement is
inadequate. On the whole, however, the users rate the resources, services and staff
assistance of the Islamic Studies Library, Yobe State University has been partially
satisfactory. More funds should be provided for the library by the authority in order to
facilitate the problems of accommodation facilities in the library. On staffing, it is an irony
that while librarians are in the field looking for jobs, some libraries are under-staffed. Inspire
of the good plans and programmes of the library, there is little or nothing it can achieve
without the right caliber of staff.