INDUSTRIAL RELATIONS CLIMATE AND TEAM PERFRMANCE OF FIVE STAR HOTELS IN PORT HARCOURT

Abstract

This work examined the relationship between industrial relations climate and team performance of five star hotels in Port Harcourt. Objectives of the study were to examine how dimensions of industrial relations climate such as unionism and interpersonal relationship influence measures of team performance manifesting in terms of task accomplishment and problem solving. The survey research design was adopted. The target population for this study comprised of 215 employees from 10 five star hotels in Port Harcourt. The sample size was 140 which were obtained using the Krejcie and Morgan Sample Size Determination Table of 1970. Bowley’s formula was adopted in the number of questionnaires distributed in each of the hotel. Data were collected through primary (questionnaire) and secondary (textbooks, journal articles and internet). A structured questionnaire designed in five point likert rating scale format was adopted for the collection of data. Out of 140 questionnaires administered, the researcher was able to retrieve 116 copies. Spearman Ranking (r) was used for the test of hypotheses via SPSS Version 23.0. The findings revealed that industrial relations climate such as unionism and interpersonal relationship have significant positive influence on team performance manifesting in terms of task accomplishment and problem solving of five star hotels in Port Harcourt. The study concluded that the presence of industrial relations in five star hotels in Port Harcourt is felt and it has a positive relationship with their team performance. The study recommended amongst other things management of five star hotels in Port Harcourt should ensure the right to association is respected so as to allow employees join union as this will promote their the task accomplishment and problem solving of their team; Management of five star hotels in Port Harcourt should resort orientating workers on the need to be interpersonal related savvy so as to cope with others while carrying out team tasks and responsibilities. This will promote effective task accomplishment and problem solving among team members.