PERCEIVED INFLUENCE OF TOTAL QUALITY MANAGEMENT ON STUDENTS’ ACADEMIC ACHIEVEMENT IN PUBLIC SENIOR SECONDARY SCHOOLS IN RIVERS STATE.
Keywords:Total Quality, Students Academic, Achievement, Public Schools
The study investigated the perceived influence of total quality management on students’ academic achievement in public senior secondary schools in Rivers State. The study shows that principals and teachers of public secondary schools in Rivers State are in consensus that ethical codes ,staff training, teamwork, leadership, recognition and communication to a very high extent influences students’ academic achievements in public schools. It was recommended that amongst others, there should be a high level of training and continuous improvement of personnel, team work and cooperation amongst management staff and students and teachers’ communication and recognition should be accorded high training, and there should be also focus on ethics as the primary reason for the existence of school by teachers. Teachers’/staff motivation should be made to play vital role on students’ educational needs. Therefore, educational institutions should establish a reliable and fast customer feedback mechanism, finally, there should be supportive leadership by the management and the government.