USING SOCIAL MEDIA PLATFORM IN SERVICE DELIVERY DURING COVID-19 PANDEMIC SITUATION: A CASE STUDY OF GOOD-LUCK EBELE JONATHAN LIBRARY, YOBE STATE UNIVERSITY, DAMATURU

Abstract

The article highlights the roles of libraries and the library personnel played during the emergency
circumstances of the community spread of the virus of Corona Virus Diseases 2019 (COVID-19)
worldwide. The study suggests that libraries cannot afford to close down their formal duties of
providing information to their clienteles. During the situation of lockdown, the libraries can provide
the relevant information and knowledge sources to the information seekers including
lecturers/teachers, students and researchers through various online and web sources. Besides
performing these formal roles, Good-luck Ebele Jonathan library have the social roles to play which
includes the roles of disseminating awareness about the precautions to be taken for prevention of the spread of COVID-19, dispersal of the guidelines of government in community and playing motivational role in boosting the morale of the people. The paper also discussed some challenges faced by Good-Luck Ebele Jonathan library and librarians in terms of using appropriate ICT gadgets for dissemination of information during COVID-19 as various social media platforms were discussed. On the other hand, problems associated with using these platforms which includes funds, manpower, electricity among others were also discussed and finally recommendations were
drawn on the use of these platforms.